Why digital work often becomes more complex than necessary

|Marco Muscarello
Digitale Arbeit führt durch Tools, Kommunikation und Informationsflut oft zu mehr Komplexität im Arbeitsalltag

A task is transferred multiple times, and each copy needs to be maintained separately. It’s not necessarily a single tool, but the path between tools that can make the process unnecessarily cumbersome. Here, you check a specific interface.

Your goal for this article

You map an information flow and decide which transfers serve a purpose and which instances of duplicate entry could be avoided.

Understand: Put the work question in the right context

Multiple systems may be necessary, for example, to account for different tasks, permissions, or external participants. Fewer systems are therefore not inherently better.

Unnecessary complexity raises a practical question here: Is the same information being maintained manually multiple times, with no clarity about which version is current? The WHO supports the importance of clear roles and working conditions, but does not substantiate any general productivity impact from using a particular number of apps.

Your own example: The same date change in three lists

A date is moved in the project overview. You also update a personal spreadsheet and send a new message to everyone involved. Later, someone finds the old message and works with the outdated date.

Check where the authoritative date is maintained and which other places can simply refer to it. Keep necessary notifications without making every message another manually maintained source of information. Don’t delete systems or information without checking responsibilities and dependencies.

Decide: Which transfers serve a purpose?

The same information is handled multiple times

Check whether an authoritative source and references to it are sufficient. Clarify who is responsible for maintaining changes there.

A copy serves a necessary function

Preserve the purpose and check whether coordination is appropriate. Not every second view is unnecessary duplication.

The dependencies are unclear

Involve the people responsible. A personal shortcut should not unintentionally disrupt the shared process.

Map a route from entry to use

Choose a piece of information, such as a date or approval status. Note where it originates, who changes it, and where it is used later. Mark only the places that actually need to be updated manually.

Agree on a limited change to an interface. Then check whether the current status remains reliably accessible. A new automated process also needs clear ownership and oversight; its mere existence does not make things easier.

Your interface check

Information: Which status update is shared multiple times?

Source: Where is it maintained as the authoritative version?

Purpose: Which other team needs a copy, and which only needs a reference?

Check: Is the process still clear after the change?

Next step: Check the agreement in everyday practice

Eliminating a transfer is a concrete process improvement, provided the necessary function is retained. This does not guarantee time savings across the entire workday. Check the actual process rather than just the number of tools.

Limitations and support

This article provides general guidance on work organization; it is not a health diagnosis or a binding workplace procedure. Observe responsibilities, necessary availability, and existing professional requirements. Do not change shared systems and processes without checking their dependencies. If the workload remains too high, a decision is needed about scope, resources, or support. If symptoms persist or significantly affect everyday life, seek appropriate health support.

Frequently asked questions

Should I delete duplicate lists right away?

No. Clarify the purpose, responsibilities, and affected processes beforehand. This article does not call for immediate deletion.

Is automation always the answer?

No. An automated process can also be unclear or require a lot of maintenance. First, establish what function is needed.

Are many digital systems fundamentally bad?

No. Their necessity and how they work together must be assessed in the specific process.

Expert source and interpretation

WHO: Mental health at work →
As of September 15, 2026; accessed on October 16, 2026. English-language source.

The WHO supports the assessment of roles and working conditions. The interface check is an independent process aid, not a proven comparison of specific tools or automation.

The practical example and template are practical interpretations, not a scientifically validated program.

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Your next step

Choose a specific open work question and clarify it with the right people. Find more articles on structure, focus, and mindful digital work in the FitStart work guide.

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About the author

Marco Muscarello is the founder of FitStart Group and a federally certified management specialist. He has led teams for over 15 years and supports people through professional and personal changes.

More about me